Terms & Conditions

The following Terms and Conditions apply to all bookings made on this website. We cordially ask that you take a moment to read them prior to making a Booking.

The Company enters into this Agreement as principal for Bookings made for Sun Gardens Dubrovnik. 

In these Terms and Conditions the following definitions apply:

1. DEFINITIONS

“Company” or “we” means Dubrovački Vrtovi Sunca d.o.o., with registered offices in Croatia, Orašac 20235, Na moru 1. 
“Booking” means a booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Resort” means the Sun Gardens Dubrovnik rooms, suites and/or residences for which your Booking is made. 
“Terms” means these terms and conditions.
“Websites” means www.sungardensdubrovnik.com, www.dubrovniksungardens.com or any other website owned or operated by us relating to a Resort.
“VAT” means value added tax.

2. BOOKINGS

All Bookings at the Resort are subject to these Terms.
At the time of booking or at check-in, your credit/debit card details will be taken and you authorise the use of this card for any sums that are owed to us. We shall also have the right to require full payment in advance or a deposit at the time of booking if the Booking is made with these conditions. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.

GROUP BOOKINGS

Five (5) rooms or more with the same arrival and departure date is considered a group and must be booked directly with the company group reservations team. For group inquiries, please e-mail us at [email protected] The group booking terms and conditions can only be offered by the company directly. The Company reserves the right to cancel group bookings made through booking channels other than the company group reservations team. 
In the e-mail proposal from the Company, all details about the group booking, rates and conditions are specified.

3. ROOM RATES

The prices displayed on the Websites are an average per night per room until a rate is selected. VAT is included in the rate. Any additional services are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified on the Website. Once a rate is selected on the Website, the total for your requested stay shall be displayed on the reservation summary.
If the request for booking is made by e-mail, all the above-mentioned details (length of stay, rates, deposit, cancellation charge and other conditions) should be specified in that e-mail (offer). 
All payments will be affected in Croatian currency. The amount your credit card account will be charged is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National Bank. When charging your credit card, the amount is converted into your local currency according to the exchange rate of the credit card associations. As a result of this conversion, there is the possibility of a slight difference from the original price stated in our Website.

The city tax* of 10 kuna per person per day is not included in the rate (approximately 1.4 € per person per day) but it is visible and clearly stated upon conducting the online reservation (and stated in the e-mail) as part of the final price. However, it shall not be charged in advance and it needs to be paid directly at the reception. Children from 12 to 18 years old have a 50% discount on City tax. Children up to 2 years old do not pay city tax. *The city tax may be subject to change by local authorities without prior notice.

4. CHECK-IN / CHECK-OUT REQUIREMENTS

At the time of check-in, guests are required to confirm their identity by providing their booking reference, their passport/identity card and a valid credit or debit card that will be used as a guarantee for payment. The Company is also obliged by law to record the number of the passport/identity card, the guest’s date and place of birth and nationality.

The information above will be requested for each guest and the Company reserves the right to refuse entry to persons who cannot provide the information set out above.

Check-in time for hotel rooms and suites is 2 pm on the day of arrival, and 4 pm on the day of arrival for Residences. All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59 pm on the scheduled day of arrival unless otherwise agreed directly with the Company. 
Departure time (check-out) is 12.00 (noon) at the latest. Late check-out after this time can be requested and it is subject to availability and additional fees.

Accommodation units are subject to the maximum occupancy rules set by the Company, as follows: 
• Maximum capacity for Standard, Deluxe and Club rooms is 2 persons
• Maximum capacity of the Deluxe Suite and Club Suite is 3 persons (the third person is accommodated on single extra bed in the living room and extra charges apply.
• Maximum capacity for 1 bedroom residences is 3 persons (the third person is accommodated on a pull out sofa bed in the living room)
• Maximum capacity for 2 bedroom residences is 5 persons (the fifth person is accommodated on a pull out sofa bed in the living room)

5. PAYMENT

We accept the following methods of payment: cash, credit cards: American Express, MasterCard/Diners International, Diners Club, JCB International Credit Card, Visa; debit cards - Visa/Delta and Visa/Electron.
For advance purchase rates, the card you booked with must be presented on arrival, along with the appropriate ID. All outstanding charges must be paid in full on check-out at the latest.

6. CANCELLATION POLICY AND NO SHOWS

The cancellation policy varies according to the rate that is booked. Please refer to the individual full rate descriptions given at the time of booking.

For rates marked as “Best Available Rate” - These are cancellable without charge up to 4 days prior to the arrival date. After that time, 30% of the total stay will be charged. In case of no show or early departure, 100% of the stay will be charged. Cancellation and non-arrival charges apply after the relevant time and will be charged to the credit/debit card supplied at the time of booking.

For rates marked “Advance Purchase”, the Company requires full prepayment for the entire stay at the time of the Booking and this is non-refundable, and no modifications of the Booking are allowed. Prepayment is charged in Croatian kuna per the exchange rate of the Croatian National Bank on the day of payment to the credit/debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of the prepayment.

7. CHANGES OR CANCELLATION BY THE COMPANY

If the Company needs to cancel a guest Booking, the guest will be given a full refund and the Company shall have no further liability to guest arising from such a cancellation. The Company will, however, use reasonable endeavours to try and re-locate any confirmed Booking that is cancelled to an alternative location similar in standard to the Company.
The Company reserves the right to allocate guests in any room within the reserved room class. Allocation to a specific accommodation unit cannot be guaranteed prior to check-in.

If you have indicated a preference for a particular room during booking, the Company holds the right to move you to a different room type for operational reasons.

8. DAMAGE

The Company reserves the right and you hereby authorise the Company to charge your credit or debit card for any damages incurred to your room or to the Company property during your stay (including without limitation special cleaning) or for any items that are missing from your room when you leave.

9. SPECIAL REQUIREMENTS AND DISABILITIES

We welcome guests with limited mobility, a disability and medical or particular care requirements. We aim to ensure that our services are as accessible as reasonably possible so it is important that you make us fully aware of any special needs, requirements and conditions. A risk assessment may also be required prior to confirming a Booking or participation in certain leisure activities. We rely on the information you provide to help us anticipate and satisfy your needs. You must therefore update us with any changes in circumstances prior to and during your stay. 
Please contact our Reservations Department at the following e-mail: [email protected] to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.

10. VISA

It is your responsibility to obtain a visa for entry into Croatia. The Company shall not be responsible for any extra charges arising due to entry or exit visa fees. The same rule applies for all medical vaccination costs necessary to enter any Country. You are also responsible for obtaining all transportation tickets necessary. No refund will be granted in case of delayed arrival at the Resort (a day or more).

11. THE SECURITY OF ONLINE PAYMENTS

When conducting payments using our web shop you are using CorvusPay – an advanced system for the secure acceptance of credit cards on the Internet.

CorvusPay ensures the complete privacy of your credit card data from the moment you type it into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured using a highly reliable SSL transmission cipher. All the stored data is additionally protected by hi-grade encryption, using hardware devices certified at the FIPS 140 2 Level 3 standard. CorvusPay fulfils all the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance with the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made using cards enrolled in the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which it was intended. Your sensitive data is fully secure and its privacy is guaranteed by state of the art safeguard mechanisms. We only collect the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

The security controls and operating procedures applied within the CorvusPay infrastructure not only ensure the current reliability of CorvusPay but permanently maintain and enhance the security levels protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks to prevent network vulnerabilities. Thank you for using CorvusPay.

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