Recognizing Excellence: The Resort Achieves Outstanding LQA Service Standards

Quality and excellence are values we focus on every day at Sun Gardens Dubrovnik. As members of The Leading Hotels of the World (LHW), we are part of a network celebrated for its dedication to luxury, outstanding service, and the highest standards in hospitality. Being part of the Leading Hotels also reflects our ongoing commitment to creating experiences that meet the expectations of discerning travelers from around the world.

Maintaining this standard requires more than words - it demands consistent, measurable performance. Each year, we undergo a rigorous inspection by a mystery guest, assessing more than 1,000 individual standards through the Leading Quality Assurance (LQA) program. Recognized as the industry’s foremost benchmark for service excellence, LQA works with the world’s leading luxury brands to ensure every guest encounter meets the highest expectations.

We are proud to share that this year, our dedication to exceptional service was once again recognized. During the recent LQA inspection, three of our team members were singled out for outstanding performance: Luis Francisco Valenzuela Castillon, waiter; Enisa Grebović, Head Concierge; and Luka Šarac, doorman. Their dedication and professionalism exemplify the standard of service we strive for every day. To mark this achievement, our Resort Manager, Ivica Bogoje, personally acknowledged their contributions. As Luis was away at the time, his certificate was received on his behalf by Branimir Boras, F&B Manager.

At Sun Gardens Dubrovnik, providing thoughtful and attentive service is always our focus. Our team works to ensure that each guest feels welcome and well cared for. We are delighted when these efforts are noticed - not only by our mystery guests but also by the many visitors who share their experiences on review platforms, highlighting the care and attention they received. Every small gesture, friendly smile, and seamless interaction reflects the dedication our staff bring to their roles.

Excellence in service is built step by step, through attention to detail, consistency, and genuine consideration for every guest. It is rewarding to see these efforts acknowledged, and we remain committed to making each stay a positive and memorable experience.